Field Application Engineer (m/f)

Job Description

You will be the foremost technical interface to videantis customers in both pre- and after-sales and act as the key link between videantis sales and engineering teams. In this role, you will directly support sales managers as the technical expert on the videantis product portfolio to secure design wins and manage the technical support of the customer through the design-in phase all the way to product end of life. You will establish and maintain close technical ties to the customer account to facilitate rapid resolution of customer issues and to also identify upgrade opportunities with existing accounts.

Your main responsibilities are:

  • Handle pre-sales technical discussion of sales leads in order to define the technical customer requirements
  • Accompany sales managers on domestic and international travels and participate in technical conference calls as technical expert
  • Support in-depth technical evaluation periods at customer’s site
  • Support participation of videantis in international trade shows, exhibitions and industry events by technical demos
  • Write application notes
  • Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction and to identify upgrade opportunities

Desired Skills & Experience

  • BS required; MS preferred
  • A minimum of 5 years experience in technical customer support, application engineering or technical sales role
  • Strong technical understanding of programmable DSP, video codecs and/or embedded vision
  • Experience in at least one of the market segments mobile, consumer, automotive
  • Strong communication skills and the ability to work through technical issues with customers
  • Very high fluency in verbal and written English language
  • Willing to domestic and international travel up to 50% of your time